A Message to Our Members

Coronavirus (COVID-19)

Our top priority at Argent Credit Union is the safety and well-being of our staff and membership. We are closely monitoring the coronavirus situation and taking guidance and recommendations from national, state and local health agencies.

Lobby Access at Branches will close to the general public starting on Saturday, March 21, 2020

For the health and safety of staff and membership, we will temporarily close all Argent Credit Union lobbies to the general public beginning Saturday, March 21, 2020. Drive thru service will be available for teller transactions only. Staples Mill branch located inside the Anthem building will be temporarily closed.

Please contact us at (804) 748-9488 if you need to schedule an appointment for limited face-to-face transactions, including access to safe deposit boxes. ATMs will remain available for deposits, withdrawals and inquiries.

Here is how to prepare:

Online Banking: A free, secure way to manage your accounts online from anywhere at any time. Whether it’s transferring funds, applying for a loan, or paying bills with bill pay. If you have not yet enrolled, click to begin the process.

Mobile Banking: As long as you have a mobile device, you can stay connected and access your accounts 24/7. Download our App in the App Store and Google Play.

Mobile Check Deposit: Don’t walk around with checks waiting to make a trip to Argent. Safely deposit them as soon as you receive them from virtually anywhere. To use mobile deposit, log into Mobile Banking.

Phone Banking: our phone banking service gives you anytime access your account. Verify balances, deposits, or checks cleared, transfer funds, make a loan payment and more. Call 804-275-6259.

We’re here to help!

If you have questions or need financial assistance, we’re ready to help. Our call center is available Monday–Friday between 8 a.m. and 6 p.m. at (804) 748-9488 or (800) 943-3328 (toll free).

Please remember, your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government by the National Credit Union Administration (NCUA).

3/20/2020

 

Our top priority at Argent Credit Union is the safety and well-being of our staff and membership. We are closely monitoring the coronavirus situation and taking guidance and recommendations from national, state and local health agencies.

It is important for you to know that management has a response plan including policies and procedures in place to help protect you and promote continuation of business operations including uninterrupted access to your Argent accounts.

Lobby Access at Branches will close to the general public starting on Saturday, March 21, 2020.

In response to Centers for Disease Control and Prevention (CDC) guidelines of social distancing, we have decided to close all Argent Credit Union lobbies to the general public effective Saturday, March 21, 2020 until further notice. In addition, we will also close the Staples Mill branch, located inside the Anthem building. Drive thru service will be available for teller transactions only. Please contact us at (804) 748-9488 if you need to schedule an appointment for limited face-to-face transactions. ATMs will remain available for deposits, withdrawals and inquiries.

We’ve implemented a number of precautionary steps to help minimize the possibility of spreading coronavirus in the local community including:

  • Suspended all non-essential travel for staff outside of the local Richmond area.
  • Increased scope of janitorial services including additional sanitation of branches and equipment.
  • Limited face-to-face meetings with outside vendors. We encourage the utilization of technology to help with any needed communication requirements.
  • Promoted effective hygiene practices based upon the recommendations of national and local health agencies.
  • Reassigned branch staff to support remote channels including call center.

Convenient and Secure Alternatives to visiting a branch

We strongly recommend utilizing Argent’s electronic services including online banking and mobile banking with remote deposit capture for your everyday banking needs. You can apply for a loan online, view account information, send secure message and more.

Argent Credit Union’s electronic services include:

  • Mobile Deposit – Through our Mobile app, take a picture of a check to make a deposit.
  • Bill Pay – Safely and securely send a payment instead of paying by check.
  • Popmoney – Send money to anyone, even if they don’t have a Popmoney account. Simply log into online banking to use this service.

If you are not currently enrolled in Home Banking, click the “Enroll Now” button up top under the Home Banking Login.

Protect Yourself from Cybercriminals

Unfortunately during times of crisis, scams and criminal activity increase.

  • Be on the lookout for phishing emails that may appear to come from a trusted source. Never click on unknown attachments, links or provide personal information via an unsecure website.
  • Be cautious of emails and phone calls offering unexpected or unprompted information or in which the sender/caller requests your personal information.

As a reminder, if you suspect any fraudulent activity, please immediately contact us at (804) 748-9488.

We’re here to help!

If you’ve been impacted by COVID-19, we’re here to help. We encourage members who are facing financial difficulties to reach out to us for assistance.

Remember, your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government by the National Credit Union Administration (NCUA).

As we move forward, please be assured that everyone’s health and well-being will continue to be the top priority guiding our business decisions.

3/17/2020