News & Updates

How to File a Consumer Complaint

Woman Working From Home On Laptop In Modern ApartmentYou bought an item or paid for a service that did not turn out the way you had expected. Here’s how to get your money back or have the service performed to your satisfaction.

  1. Gather your paperwork including receipts, contracts, or order confirmations.
  2. Contact the seller, preferably in writing. Write a construction complaint of an experience, product, or service. Posting a complaint on a business’ social media site could be the fastest way to get a response.
  3. Contact third parties. If the seller doesn’t fix the problem, file a complaint with your State’s Consumer Protection office or Better Business Bureau.

 

Source: Credit Union National Association