Branch Reopening FAQs

Are all branch lobbies open?

All Argent Credit Union branch lobbies have reopened, with the exception of our Staples Mill branch. Our Staples Mill branch will remain closed until further notice.  Members are encouraged to limit face-to-face activities and take advantage of our electronic services whenever possible. It’s FREE, secure, and easy to use. Simply log into Online Banking or visit the App Store and Google Play to download our Mobile App.

Can I come into the branch for my transaction?

Yes, branch lobbies are open for teller services. Member and loan services will be by appointment only.  Appointments can be made online on our Schedule an Appointment page or by speaking to a representative at 804.748.9488, option 2.

Do I need to make an appointment to visit the branch?

For teller transactions, no appointment is necessary. However, we do require appointments for member and loan services, including safe deposit box access.

How many members are allowed in the branch at a time?

A limited number of members will be permitted inside the branch at one time.  To help keep each other safe, we ask that you please maintain a 6-foot distance from others. You may be asked to wait outside if the branch reaches a certain capacity.

Who is allowed inside the branch?

In order to accommodate social distancing, please do not bring anyone with you inside the branch unless you need their assistance to conduct your transaction. If assistance is necessary, a maximum limit of two parties per transaction is permitted. When at all possible, if you could conduct business via the drive-thru, ATM, Contact Center, and Home Banking or Mobile Deposit, we ask that you do so.

Are non-members permitted in the branch during this time?

Non-members requiring to establish new membership, cash an Argent Credit Union check, or conduct Shared Branch transactions may enter a branch.

Do I have to wear a facemask to come inside the branch?

Yes. All credit union members/visitors are now required to wear a face-covering when entering an Argent building and/or branch location. For identification purposes, you will be asked to place your ID on a mat at the teller station, step back approximately 6 feet, briefly remove your mask for ID verification then replace your mask and step back up to the teller window.

What are the credit union’s hours of operation?

Find your branch location to view lobby and drive-thru hours.

If I’m waiting to see a Member Service Representative, how will I know it’s my turn?

If the branch reaches capacity, we will gather pertinent information and then ask you to return to your vehicle.  Once a representative is available to see you, we will contact you to return to the branch.

How long will Argent have limited capacity in the branches?

In an effort to help reduce the spread of COVID-19, Argent is following guidelines provided by health officials and federal agencies.  We will continue to monitor their recommendations and adjust our operations accordingly.

What is the credit union doing to prevent the spread of coronavirus?

Clear acrylic sneeze guards have been installed at each teller station and our Member Service Representative desks.  All Argent employees are required to wear facemasks. We have also implemented thorough, ongoing cleaning and sanitizing practices for all branch surfaces such as counters, door handles, windows, etc. and materials when applicable. Hand sanitizer will be made available in all branch lobbies.  Additionally, we continue to share with our employees best practices recommended by the CDC.

What services can be completed in the drive-thru?

General teller and shared branching transactions can be performed at the branch drive-thru and ATM machines.  All non-member transactions must be done inside the branch.

Can I still use online banking or the mobile app for my transactions?

Absolutely!  Members are encouraged to limit face-to-face activities and take advantage of our electronic services whenever possible.  It’s FREE, secure, and easy to use. Simply log into Online Banking or visit the App Store and Google Play to download our Mobile App.

Can I contact Argent for assistance?

Yes, our Contact Center is available for general account information and inquiries. Find other options at Contact Us.  To speak with a representative call 804.748.9488, option 2.