Beware of Unsolicited Phone Calls
Your security is one of our top priorities. Please do not provide passwords, login credentials, account numbers or other personal information via email, text, or to unsolicited callers, even if they appear to be from a trusted source. Also keep in mind, Argent will never call you for this information.
If you suspect that you have been contacted by someone saying that they are representing Argent, please hang up and call us at 804.748.9488 option 2. Also, if you receive an email or text from us that you’re unsure about, or believe someone is attempting to access your account, or already has, we encourage you to contact us immediately.
Avoid Phishing Attacks
Email continues to be one of the main ways cybercriminals launch phishing attacks. Phishing is a fraud method in which a scammer sends a legitimate-looking, urgent-sounding email or text message to try and gather the recipients’ personal and financial information.
Even though modern spam filters can eliminate the majority of spam and suspicious messages, it’s up to us to filter out the rest. Here are five tips to help you:
- Know the warning signs
Poor grammar, threatening language, unrealistic promises, and unexpected attachments all qualify as warning signs. If a message includes any of these signs, take extreme caution and assume you’re being targeted.
- Protect your privacy
Don’t respond to unsolicited emails or text messages asking for personal or account information. Also, Do Not click on any links within the message.
- Remain skeptical
If you don’t feel the email is authentic, contact the organization directly or use a phone number or email address you know to be correct. Trust your instincts!
- Avoid bogus sites
Hovering your mouse over a link will reveal the full URL. This helps you spot malicious links, which usually lead to websites that have nothing to do with the context of the message. Instead, enter web addresses directly into a browser or go to a trusted bookmark you’ve created.
- Don’t make assumptions
Just because an email appears to come from someone you know doesn’t mean it’s safe. If you’re asked for a password, input an incorrect one first. A bogus website will accept it, but a legitimate website won’t.
Although phishing typically happens via email, keep these warning signs in mind when handling text messages as well.
Things We Won't Ask For
Please remember that Argent Credit Union will never ask you to provide, update or verify personal or account information through an unsolicited email, phone call, or text message. Never provide your:
- Social security number
- Personal Identification Number (PIN)
- Credit or debit card numbers
- Member number
- Online banking User ID or Password
If you feel like you’ve been a victim, report suspicious emails or text messages that use the Argent Credit Union logo or name to us by email.