Your security is important to us.  This section is designed to provide you with links to information that will help you maintain the highest level of security whether online or via the telephone.  Below are a number of steps to take to protect your identity and security.


Check Protection:

  • Don’t mail bills from your unlocked mailbox. Take them to the post office.
  • Remove all Social Security, driver’s license, and telephone numbers from your checks.
  • When you write a check, don’t leave blank spaces on the payee and amount lines.
  • Never endorse a check until you’re ready to cash or deposit it.


Phone Protection:

  • Beware of phone calls from people pretending to be your credit union, insurance company or doctor’s office asking for your information.
  • Never give out personal information or financial information over the phone unless you initiated the call.


ATM Safety:

  • Keep your Personal Identification Number (PIN) a secret.
  • If possible, avoid using an ATM late at night or early in the morning.
  • Never keep your debit or ATM PIN number in your purse or wallet.
  • Carry only the debit or credit cards you absolutely need with you.
  • When using a drive-up ATM, keep your engine running, the doors locked and the windows up at all times.  If something strikes you as unusual or suspicious, cancel your transaction and leave immediately.


Online Protection:

  • Ignore unsolicited emails that asks you to submit personal information.
  • Never use links embedded in an email.
  • Be cautious about opening attachments or downloading files from email messages.
  • Look for a closed padlock at the bottom of your website browser window, or a URL that begins with “https”–the “s” stands for secure.
  • Validate the authenticity of the SSL certificate; double-click the “lock” icon to view the certificate.
  • Keep your Internet browser and operating system up-to-date with the latest security patches and updates.
  • Use anti-virus software and ensure that it is updated regularly.
  • Always log off when you leave a site you have logged into, rather than just closing the page.
  • Use a password that is at least 8 characters long with a mixture of upper and lower case letters, numbers and special characters.  Change your password regularly; do not give anyone your password or allow anyone else to use your password.
  • Contact the credit union by phone or at one of our branches if you notice any suspicious account activity or experience any information security-related events with Argent’s home banking system.


Additional Resources:


Additional Safety Tips:

  • Review your credit report yearly (
  • Don’t throw away financial paperwork such as bank or credit card statements without shredding them first.
  • Reduce the chance of mail fraud by signing up for eStatement and Argent CU’s Home Banking.
  • Before leaving for vacation, place a vacation hold on your mail free of charge at or by calling at 800-275-8777.
  • Opt out of receiving offers of credit in the mail by calling 1-888-567-8688 or
  • Monitor your monthly financial statements closely for unauthorized activity.
  • Never leave anyone such as maintenance workers or home improvement professionals unattended in your home.

What to do if you’ve given out personal information

Lost or stolen wallet protection